How May I Help You?

Operational Efficiency. Delivery Effectiveness. Service Excellence.

With a straightforward, transparent and hands-on approach, I will work with you to best understand your business and get to the heart of your needs. I have quite a few skills under my belt, and I am always keen to put these to good use. Let’s take a look at what I do best…

Professional Services

I  provide hands-on support and expertise to help you meet your business objectives in any of the following activities:

  • Digital consultancy –  specifically in areas around getting started online, building a presence, etc
  • Programme management – oversee your strategic project objectives from conception to delivery
  • Project management – software development, website delivery, infrastructure migrations, new office setup, and so on
  • Training services –  defining your corporate training strategy, delivering training to your staff or your clients
  • Copywriting – website content, internal wikis, process documents, diagrams,  training materials, user guides, videos 
  • Event management –  venue finding, planning, guest invitations, organisation and co-ordination
  • Data gathering and analysis – survey development, results collation and analysis
  • Workshop delivery and facilitation – staff, customers, products, events

To name but a few…

Operations Management

Business Operations need to be flexible in an ever evolving digital landscape to lock in business value. I help you define your operations strategy and engineer your process models to keep the wheels of your business moving seamlessly.

For example, services in this area I am able to provide include:

  • Gap analysis and reviews of current operational workflows, dependencies, and suggestions for improvement
  • Engineer automated, repeatable processes to maximise efficiencies and create more aligned internal collaboration
  • Collaborative workflow modelling
  • Advise on improvements to product development processes
  • Initiate and implement PMO office for governance of project portfolio, standards, controls, reporting and quality
  • Implementation of service continuity protocols to support business continuity

And so on…

Customer Services Management

Customer experiences at service level and project delivery need to adapt organically to cater to the needs of the new brand of consumer. I help you define the touchpoints and execute delivery to ensure excellence your customers deserve.

For example, services in this area I am able to provide include:

  • Designing a corporate customer success strategy that will help drive profitable customer behaviour and overall satisfaction
  • Defining a customer-centric service management strategy, implementing SLAs and OLAs to drive service excellence
  • Implementing service delivery and support mechanisms to support your strategic objectives
  • Introducing and/ or build up your support Service Desk, be it small or complex and multi-faceted
  • Strategies to help your team manage customer relationships more effectively
  • Providing guidance and advice on self-service strategies to empower your stakeholders and reduce dependencies on your service desks
  • Developing post sales on-boarding strategies to help your customers get to grips with your product
  • Advice on business intelligence driven reporting to support account management and renewals
  • Measurement and improvement to gain deeper customer insight and understanding 

And so on…

Sound interesting? To explore how I might be able to work with you, do get in touch – I’d love to hear from you.